Free shipping on orders over $59 / 30 day easy return

FAQ

Where is my order?

Remember you can query the status of your order at any time in Track My Order in the My account section. (If you are not registered at claudedalban.com.au, or you can access directly in the order section. In this case, you will have to enter your e-mail address and order number.)
What is more, when your order leaves our warehouses, we will send you an e-mail.

I cannot find my size or the colour i like. WHat should I do?

If the item you like is not available in the size and colour you want, you have several options:

I Want It

Go to the product file of the item you like, choose your favourite colour and when selecting your size, click on 'I want it'. Then enter your e-mail address and we’ll send you an e-mail when the item is available once more.

Wishlist

You can also add the item you like to your My Wishlist and we will notify you by e-mail if it becomes available again.

Can I cancel or change my order?

At the moment, it is not possible to cancel or change your order because we prepare your order once you confirm it on the website.
If you change your mind, you can return your garments once you have received your order. For more information, consult the shipping & return section.

How can I pay for my purchases?

You can choose between various payment methods:

Credit Card

Visa, American Express or MasterCard.

Paypal

To pay via PayPal, select this payment method and click on 'Confirm payment'. You will then be redirected to the PayPal website to proceed with the payment.

The items received are incorrect or are defective. What should I do?

If you have received an item which is defective or different to the one purchased, we will refund these items and the delivery expenses as soon as we receive them at our warehouses and inspect the condition of the garments.
To process the return, you must complete the returns note and enclose it in your parcel.
Cannot find it? Access the My Orders section of My Account, select the order and print the 'Returns Form'. If you still have not registered, go to the Orders section and enter your e-mail address and order number.
Consult the different return options at the Exchanges and returns section.

I have not received all the items in my order. What should I do?

Check your e-mail to see whether we have sent you an e-mail informing you that one of the items in your order is not available. In this case, we will refund you the corresponding amount for this item and the delivery expenses via the same payment used for the purchase.
If you have not received any e-mail, contact Customer Services and will we reply to you as soon as possible.

In which countries can I shop online?

You can currently shop online in Australia, and our online shopping service will be opening soon for customer in Mainland China.
Countries offering online shopping are identified with a shopping bag icon on the access page of claudedalban.com.au.